FAQs

Frequently Asked Questions (FAQ)

Welcome to the ZestyDrop FAQ page! We've compiled answers to some of our most common questions here. If you can't find the answer you're looking for, please don't hesitate to contact us!

Ordering

1. Can I change or cancel my order after it's been placed? Because our products are custom-made for you through an automated process, we have a very small window to make changes.

• Changes: We cannot make changes to an order (like size, color, or design) once it has been placed. Please double-check your cart before checking out.

• Cancellations: You must contact us at support@zestydrop.com within 2 hours of placing your order to request a cancellation. We cannot guarantee a cancellation if the order has already entered production.

2. How do I know my order was successful? You will receive an order confirmation email shortly after your purchase, which will contain your order number and a summary of your items. If you don't see it in your inbox, please check your spam folder.

3. What happens if I entered the wrong shipping address? Please contact us immediately at support@zestydrop.com with your order number and the correct address. We will do our best to update it for you, but we cannot make any promises if the order has already been processed by our fulfillment partner. We are not responsible for orders shipped to an incorrect address provided by the customer.

Shipping & Delivery

4. How much does shipping cost? We offer a simple flat shipping rate of $4.99 on all orders, to all destinations within the United States.

5. When can I expect my order to arrive? Our estimated delivery timeframe is broken down into two parts:

• Processing Time: 1-3 business days (Mon-Fri) to create your made-to-order products.

• Transit Time: 14-21 business days (Mon-Fri) for the carrier to deliver your package.

• Total Estimated Delivery: You can typically expect your order to arrive within 15-24 business days.

6. How do I track my order? Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. Please allow up to 48 hours for the tracking information to become active.

7. My order should have arrived by now, but I don't have it. What should I do? If it has been more than 25 business days since you received your shipping confirmation, please contact us at support@zestydrop.com with your name and order number. We'll be happy to look into it for you.

Returns & Exchanges

8. What is your return policy? We have a 60-day return policy. You can return an item for any reason within 60 days of receiving it, as long as it is unworn, unwashed, and in its original condition with tags attached. We also accept exchanges.

9. How do I start a return or exchange? Simply email our support team at support@zestydrop.com with your order number and reason for the return. If your return is accepted, we'll send you a pre-paid return shipping label and instructions.

10. How long does it take to process a refund? Once we receive and approve your returned item, your refund will be processed to your original payment method within 3 business days. Please note that it may take your bank an additional few days to post the funds to your account.

Products & Care

11. How should I care for my printed apparel? To keep your ZestyDrop gear looking its best, we recommend you:

• Wash inside out with like colors.

• Use cold water.

• Tumble dry on low heat or hang to dry.

• Do not iron directly on the print. Do not dry clean.

12. Where are your products made? We partner with a network of reputable print-on-demand suppliers primarily located in the United States to ensure high-quality production and ethical practices.

Payment & Security

13. What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay.

14. Is my personal and payment information secure? Absolutely. Our store is powered by a secure e-commerce platform that is PCI compliant. All transactions are encrypted, and we never store your credit card information on our servers.

Can't find your answer? Contact our support team!

• Email: support@zestydrop.com

• Phone: +1 (360) 957-0862

• Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday.